maaxTV LN5000HD Advanced Remote with Keyboard/Air Mouse Combo

Shipping Policy

We ship all packages through UPS, FEDEX and USPS as we choose . All shipments are subject to size, weight, package dimensions and content restrictions imposed by each carrier. If we cannot ship your package to your address due to unavailable shipping option, we will contact you of such. Some shipments may be subject to additional shipping fees. If your Shipment falls in that category , we will contact you before we ship your package to notify you of the additional shipping fees .

WE DO NOT SHIP TO APO/FPO addresses and PO boxes.

All shipments shipped through UPS and FEDEX are front Door Deliveries and may or may not require a signature, the package may be left in a secure area per the shipping company driver discretion ,if you want your shipment to be signed for, you must request it after you have placed your order by contacting us. if you instruct us to leave the shipment without a signature, you are responsible for missing, stolen , damaged or misplaced packages, our responsibility ends once we hand your shipment to the shipping company.

maaxtvusa.com will not be responsible for shipping costs on packages not delivered due to a shipping carrier inability to deliver to a particular location due to circumstances such as: narrow or winding roads, dirt or gravel roads, and vacant establishments.

If a package is shipped and returned because it is not deliverable due to an incorrect address,refused and or canceled, the customer will be responsible for shipping charges both ways and the package will be considered a returned item.

Express Shipping:

We offer express shipping where available to all 50 States. We use FEDEX and UPS for express shipping, we reserve the right to choose which carrier to ship with as long as we use an equal or better shipping method than what you chose at checkout. You will not be charged anymore than what you were quoted at time of placing order even if the shipping method we choose costs more.

If you place an order on Friday and chose overnight shipping, this will be a Monday Delivery. If you want your shipment for Saturday delivery additional charges will apply. We call all customers who place orders on Friday and choose next day shipping to verify if they want a Saturday delivery.

International Shipments:

The shipping charges that you pay us for any international shipment is ONLY for transportation charges, some countries impose fees and taxes on any incoming commercial shipments. We have no control or have any information on what charges will be imposed. Every country have its own laws and taxes that they collect on any incoming commercial shipment.

Delivery Times:

As much as we like to know exact delivery times, we are unable to give you a delivery date on your package , the delivery times provided at checkout are only estimates provided by the shipping company and are not guaranteed delivery times, however every order we ship will have a tracking # provided by the shipping company for you to track your shipment.

Most orders placed before 4:00PM EST will ship the same day except on holidays and weekends.

Shipping Charges:

Shipping charges are calculated based on the products ordered and the weight. You will be presented with all shipping options and costs at checkout

Returns Policy:

Due to the nature of the products that we sell, we have a strict limited return policy. Please read it and understand it.

If for any reason you like to return the product to us after you have received it as long as it is still in original condition with all original packaging , we will accept the return within 14 business days after which you have received the product verified by the delivery date provided by the shipping company. You must contact us through our helpdesk on our web site to request a return authorization number before you can return the product to us, NO RETURNS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER .If you return the product to us within the time period allowed for returns and was received by us and does in fact meet our return policy conditions we will issue a credit back to your payment method used at the time of purchase less 15% restocking fee ,unless the product was defective a replacement will be sent free of charge. Shipping charges are never refundable. In the case that you received Free Shipping or Discounted Shipping on your order and wish to return the product to us ,the original shipping charges will become applicable and will be deducted from your order total .No other Returns will be accepted .

The Set Top Boxes that we sell come with a one year manufacturer hardware warranty.This warranty covers the actual box, all other accessories that come with the receiver including the remote have only 30 days replacement warranty, if during the first year you encounter any problems with the box , you can contact our support department first to try to diagnose the problem and try to resolve the issue and if that was not possible, you can send it to us for repair or replacement free of charge shipping charges apply.